FAQ / Freestyle Libre Sticker and Diabetes Accessories Shop - PEP ME UP on shop.pepmeup.org

Frequently Asked Questions:

How can I pay?

We offer several payment methods:

When you select credit card (via stripe) or PayPal, you will be redirected to our partner's payment environment.

Please note that all prices are including VAT but excluding shipping costs.

Do you ship worldwide and what are the shipping and packaging costs?

Yes, we ship worldwide.

The shipping and packaging costs within Germany are 2,45 € per order.

The shipping and packaging costs outside Germany are 2,95 € per order.

We offer free shipping on all orders over 10 €. Just enter the code "FREESHIPPING" during checkout. Please note that it is not possible to combine multiple discount codes.

When will I receive my order?

We ship your order within 24 hours with the German post and keep you informed about possible delays. If you didn't hear from us and didn't get your order 15 working days after payment, please contact us!

I didn't receive an e-mail confirming my order. What should I do?

Once you completed your order, we will send you a confirmation e-mail. If you did not receive this e-mail, please check your spam/junk folder. Still not there? Please contact us! 

How can I return or change my order?

If you are not completely satisfied with our products, contact us and return it within 14 days of receipt for a replacement copy or a full refund. Please note that you will be responsible for the cost for returning the goods unless the product is faulty or we delivered it to you in error.

Is your question still unanswered? Please, contact us!